Shipping / Returns / Payment
Shipment
For Germany 2 options:
FREE shipping to Germany for orders over 49 € via DPD. Below this amount 5.40 €
FREE shipping to Germany for orders over 69€ via DHL. Below 6.90€
A possibility for Austria:
FREE shipping in Austria from 49 € order value via GLS. Below 5,40 €
Delivery times
Unless otherwise stated in the item description, the standard delivery time for goods to Germany is 2-3 working days after receipt of payment.
Unless otherwise stated in the item description, the standard delivery time for goods within Austria is 1-2 working days after receipt of payment.
Please note that no deliveries are made on Sundays and public holidays.
Your order will be processed as quickly as possible and shipped from our warehouse.
You can check the availability of our products on the page for each product. If we find that the product you ordered is no longer in stock after receiving your order, we will contact you by email and, if desired, offer you an alternative or cancel the order.
refund policy
How long can I return an order?
At HiLo sports you have a 60-day right of withdrawal.
Free returns:
Returns from Germany please use this link yourself:
For For returns within Austria please use this link:
As soon as we have received your return and the product is in order, you will immediately receive your money back.
Payment methods
We offer you the following payment options:
- PayPal
- Credit card
- Amazon Pay
- Purchase on account (via Klarna*)
- Instant bank transfer (via Klarna or EPS)
- Google Pay
- Prepayment (please contact us)
* Additional costs may apply:
Klarna invoice purchase in x months - cost overview:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/pix