Shipping / return / payment
Shipment
De - for Germany (via hilosports.de) - 2 options:
FREE Shipping to DEutschland from € 49 order value via DPD. Including € 5.40
FREE Shipping to: Germany From € 69 order value via DHL. Including € 6.90
AT - for Austria (via hilosports.de) - a possibility:
FREE Shipping in Austria from € 49 order value via GLS. Including € 5.40
Ch - for Switzerland (via hilosports.ch) - a possibility:
FREE Shipping to Switzerland From CHF 49 Ordering value by Liechtenstein Post. Including CHF 8.90
We are already delivering to Switzerland, i.e. as if you order directly in Switzerland and you can also pay directly in CHF. So No customs & imports Costs for you!
BE, DK, LU, NL - For Belgium, Denmark, Luxembourg, Holland (via hilosports.de) - a possibility:
FREE Shipping to Belgium, Denmark, Luxembourg, Holland from € 49 order value via GLS. Including € 6.90
Delivery times
De - Insofar as no other time is stated in the article description, the standard period for the delivery of the goods is to Germany 2-3 working days after receipt of payment.
AT - Insofar as no other time is stated in the article description, the standard period for the delivery of the goods is 1-2 working days within Austria after receipt of payment.
Ch - Insofar as no other time is stated in the article description, the standard period for the delivery of the goods is in Switzerland 2-4 working days after receipt of payment.
BE, DK, LU, NL - Insofar as there is no other time in the article description, the standard period for the delivery of the goods is Belgium, Denmark, Luxembourg, Holland in 3-5 working days after receipt of payment.
Note that there is no delivery on Sundays and public holidays.
Your order will be edited as soon as possible and sent by our warehouse.
You can view the availability of our products on the page of the respective product. If we find that your ordered product is no longer in stock after the order receipt, we will contact you by email in this regard and offer an alternative or cancel the order.
Right of return
How long can I return an order?
At Hilo Sports you have 60 days right of withdrawal.
Free return:
Returns from Germany Please use this link yourself:
For Returns within Austria Please use this link:
For Returns from Switzerland Please use this link:
As soon as we have received your return and the product is okay, you will immediately receive your amount back.
Payment methods
We offer the following payment options:
- PayPal
- credit card
- Amazon Pay
- purchase of invoice (by Klarna*)
- Sofortüberweisung (by Klarna or EPS)
- Google Pay
-prepayment (please contact us for this)
* Further costs may apply:
Klarna invoice purchase in x months - cost overview:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/pix